RETURNS & EXCHANGE

Our goal is for you to love what you have purchased. If for any reason you don't, here's what to do:


Wanting to return or exchange something?

If you aren’t 100% happy with your online order, we are more than happy to offer an exchange or refund and you can return your purchase up to 30 days from the day you purchased it.

 

Please note that the customer is responsible for any postage fees for returns. Please contact us prior to sending your item/s back.

When will my refund be processed?

We will always do our best to process all returns as soon as possible. If you have posted your return but haven’t heard back, please feel free to contact us and we will look into this for you.

Conditions

Your satisfaction is our priority, so please take the time to familiarise yourself with the following conditions;

  • Although you may try on an item, all return products must be in new and unused condition, with swing tickets and hygiene stickers attached.

  • Please ensure that swimwear items are tried on over your own underwear. In the interest of hygiene, we may refuse returned items where we reasonably consider that this has not been done.

  • The customer is responsible for any postage fees for returns.

admin@cathyfreemanfoundation.org.au

(03) 9686 4813

PO Box 3366

East Melbourne, VIC, 3002

ABN: 59 623 241 565

Cathy Freeman Foundation is endorsed under the ATO provision of item 1

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The Cathy Freeman Foundation acknowledges and pays our respects to the past, present and emerging traditional custodians of the land on which we work and live.

Aboriginal and Torres Strait Islander users are advised that this website may contain images and voices of people who have died.

For enquiries and requests specifically relating to Cathy Freeman, please e-mail hello@estrellasports.com.au.

Please note, due to the large number of requests, we are unable to guarantee that a response will be provided to all queries. We apologise in advance.